New Feature Alert! Resolving Transaction Disputes Made Easy!

As a valued customer of Boon, we understand that you may occasionally encounter discrepancies or issues with your transactions. Whether it's a wrong debit charge on POS terminals, a duplicate transaction on a web platform, or a disputed purchase. We want to ensure that you have a seamless experience and we want any concerns you may have promptly addressed. That's why we're excited to introduce our new "Transaction Dispute" feature, designed to simplify the process of resolving transaction disputes and providing you with peace of mind.

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Why Transaction Disputes Occur: Transaction disputes can occur for various reasons. It could be due to an error by a merchant’s POS terminal provider - a classic case of a debit on your account but the POS returned a “declined” message or an error, unauthorized charges, or even a dispense error at an ATM. Regardless of the reason, boon is committed to helping you resolve these disputes efficiently and effectively.

How the “Transaction Dispute” feature Works: With Boon’s new Transaction Dispute feature, you can easily initiate a dispute process through your online account or mobile app (when it's ready 😉😉).

Here's how it works:

1. Identify the Transaction: Log into your boon account and check your “Transactions” page for the transaction in question.
2. Initiate the Dispute: Click on the transaction you intend to raise a dispute on. A “Dispute” text will appear next to the transaction amount.
3. Click on the “Dispute” text. A pop-up will appear allowing you to add additional context.
4. Click on the “Submit” button on the pop-up.

Just like that, the Boon transactions team will get the details of your disputed claims and work steadily towards a resolution. Once the dispute is resolved, the Boon team will communicate the outcome to you. If the dispute is found in your favour, the disputed amount will be credited back to your Boon account. If the dispute is not resolved in your favour, we will provide you with an explanation and any available options for further action

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